A few weeks ago I complained about this horrible dishwasher soap that I hated. You can see that post here. I filed a complaint with Colgate-Palmolive fully expecting just a standard form email reply. To my surprise they sent me a check for $5.99 (which is about double what I paid for the crappy soap) and a fist full of coupons. While I won't ever use that soap again, I will continue to use other products made by Colgate-Palmolive.